Fastgrade Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our software-as-a-service (SaaS) education platform (the "Platform"). This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect and hold the following types of personal information:
- Personal Information: Name, email address, contact details, organisation/school name, role (e.g., student, teacher), and account preferences.
- Educational Content and Usage Data: Student submissions, grades, assessments, feedback, lesson progress, and usage logs.
- Technical Data: IP addresses, browser types, device identifiers, cookies, log files, and other diagnostic data.
- Payment Information: If you make purchases through the platform, limited payment details (e.g., transaction ID) may be collected via secure third-party payment processors.
2. How We Collect Your Information
We collect information:
- Directly from you (e.g., when you sign up or contact support)
- Automatically through your use of the Platform
- From third parties you integrate or connect with (e.g., schools or learning management systems)
3. How We Use Your Information
We use your information to:
- Provide and maintain the Platform and its features
- Personalise your experience and deliver relevant content
- Communicate with you about account or system updates
- Ensure system security and prevent fraud
- Comply with legal and regulatory obligations
4. Data Hosting and Storage
All data is securely stored in Amazon Web Services (AWS) data centres located in Australia. AWS provides industry-leading security measures including encryption at rest and in transit, access controls, and audit logs. We take all reasonable steps to protect the information from misuse, interference, loss, unauthorised access, modification, or disclosure.
5. Disclosure of Your Information
We do not sell or rent your personal information. We may disclose your information to:
- Trusted third-party service providers who help us operate our Platform (e.g., AWS, customer support tools)
- Educational institutions or administrators associated with your use of the Platform
- Legal or regulatory authorities, if required by law
6. International Data Transfers
As a matter of policy, we do not transfer personal data outside of Australia. All data remains within AWS data centres located in Australia.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out-of-date, or incomplete. Please contact us using the details below.
8. Retention of Data
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Users may request deletion of their data at any time by contacting support.
9. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your user experience, analyse usage trends, and administer the Platform. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and notify users as required by law.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Wilhelm Fernando - wilhelm@fastgrade.com.au